Quick answers about delivery, caffeine, gifts and returns. Can’t find what you need? Email sales@theteaemporium.co.uk or use our contact form.
How much is delivery and how long does it take?
UK delivery is £2.95, and free on orders over £25. We dispatch within 1 working day by Royal Mail, and orders usually arrive within 2–4 working days. We deliver to UK addresses only.
Which teas are caffeine-free?
Four of our six blends are naturally caffeine-free: Turkish Apple, Winter Spice, Ginger Turmeric and Roseate. Mediterranean and Mint & Lemon contain green tea, so they have a little caffeine.
Can I send tea as a gift?
Yes. At checkout you can add a handwritten gift card (£2) and write your message, or choose gift wrap (£2.50, card included). Tick “This is a gift” and we leave prices out of the parcel, so it can go straight to them.
Can I return my order?
Yes. Email sales@theteaemporium.co.uk and we’ll send you the return address. You’ll get a full refund; return postage is paid by you unless the item is faulty. Full details are on our Delivery & Returns page.
How should I store loose leaf tea, and how long does it keep?
Keep it in a cool, dry place and reseal the pouch after opening. Best before is 12 months from packing.
Do your teas contain allergens?
Our blends contain none of the 14 major allergens.
How do I brew it?
Fruit and herbal blends: 1 heaped teaspoon (about 3g) per cup, freshly boiled water, 5–8 minutes. Green tea blends: 1 teaspoon (2–3g), water at about 80°C, 2–3 minutes.
Which sizes can I buy?
Every blend comes as a 20g taster, a 100g pouch or a 250g pouch. Buy any three 100g or 250g pouches and save 10%. Not sure where to start? The Six-Blend Tasting Set has a 20g pouch of all six.
Do you supply cafés and shops?
Yes. Tell us about your business on our Trade page, or email sales@theteaemporium.co.uk.